Privacy & Cookie Policy

1. Who we are

This policy applies to croeso.com and all websites in the Croeso network. The Croeso network is a collection of regional tourism, community and business directory websites covering North Wales and the wider region, including (among others) northwales.com, llandudno.com and aberaeron-wales.com. A full list of network sites is available on request or at croeso.com.

All sites in the network are owned and operated by:

Welcome Group Ltd (registered in England and Wales, company number 10352124)
Registered office: 16 Trinity Square, Llandudno, Conwy, LL30 2RB, United Kingdom
Email: [email protected]

Welcome Group Ltd owns and publishes the websites in the Croeso network and is the data controller for personal data processed through them. Technical services for the network, including hosting management, security and website development, are provided by Livetech Ltd of Llandudno, acting as a data processor on behalf of Welcome Group Ltd.

2. What data we collect

Data you give us

• Contact and enquiry forms: name, email address, phone number (where provided) and the content of your message. Used solely to respond to your enquiry.
• Business listing submissions: business name, contact details and description, used to publish and maintain your directory listing.
• Editorial contributions (“Write for Us”): name, email address and any biographical details you choose to supply for publication.

Data collected automatically

• Server logs: IP address, browser type, pages requested and timestamps, retained for security and diagnostic purposes.
• Analytics data: usage statistics via Google Analytics, such as pages viewed and device type (where consent is given).
• Advertising data: cookie identifiers used by our advertising partners to serve and measure ads (where consent is given).

We do not knowingly collect data from children, and our sites are not directed at children. We do not collect special category (sensitive) data.

3. How we use your data

Purpose	Data	Lawful basis (UK GDPR)
Responding to enquiries	Form submissions	Legitimate interests / steps prior to a contract
Publishing directory listings	Business details	Contract / legitimate interests
Site security and diagnostics	Server logs	Legitimate interests
Audience measurement	Analytics cookies	Consent
Advertising and affiliate revenue	Advertising cookies	Consent

We do not sell personal data, and we do not send marketing emails from Croeso network sites.

4. Cookies and similar technologies

Sites in the network use a consent management platform to obtain and record your cookie preferences. Depending on the site, this is either CookieYes or Google’s own consent tool, which follows the IAB Transparency and Consent Framework. Non-essential cookies are not set until you consent, and you can change or withdraw your consent at any time using the cookie settings link at the bottom of each page (on some sites it is labelled “Privacy and cookie settings”).

Categories of cookies used

• Necessary: required for the site and the consent banner to function.
• Analytics: Google Analytics (via Google Site Kit), used to understand how visitors use the sites.
• Advertising: Google AdSense, which may set cookies to serve personalised or non-personalised ads. Google’s use of advertising cookies is described at policies.google.com/technologies/ads.
• Affiliate/partner: some pages carry partner links and banners, including Booking.com. If you click these, the partner may set cookies to attribute any booking you make. We receive a commission on qualifying bookings; this does not affect the price you pay.
• Embedded content: pages may embed content from third parties such as YouTube, Facebook, X (Twitter) and Instagram, and live webcam streams. These providers may set their own cookies when the content loads.

Some pages on network sites carry sponsored listings, features or partner links. Sponsored content is labelled where it appears and does not involve any additional collection of your personal data beyond the cookie categories described above.

5. Who we share data with

• Google LLC: analytics and advertising (AdSense, Analytics, Site Kit).
• Booking.com B.V.: accommodation affiliate partner.
• Livetech Ltd: hosting management, security and website development for the network (data processor).
• Hosting and infrastructure providers: our sites are hosted with UK-based providers.
• CookieYes Ltd: consent management.

Some partners (notably Google) may process data outside the UK/EEA. Where this happens, transfers rely on UK adequacy regulations or standard contractual clauses.

6. How long we keep data

• Enquiry form submissions: up to 24 months from last contact, then deleted.
• Directory listing data: for the life of the listing plus 12 months.
• Server logs: up to 12 months.
• Google Analytics data: 14 months.
• Cookie consent records: 12 months (as required to demonstrate consent).

7. Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the personal data we hold about you, to object to processing based on legitimate interests, and to data portability where applicable. To exercise any of these rights, email [email protected]. We will respond within one month.

If you have a complaint about how we use your personal data, please email [email protected] first. We will acknowledge your complaint within 30 days, keep you informed while we look into it, and tell you the outcome.

If you are still unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

8. Security

All network sites are served over HTTPS. Access to site administration is restricted, monitored and protected by security tooling, and we review and update our security measures on an ongoing basis.

9. Changes to this policy

This is the master privacy policy for the whole Croeso network and is hosted at croeso.com. Individual sites in the network link here from their footers. We may update this policy from time to time; the date at the top shows when it was last revised. Significant changes will be highlighted on this page.